Terms & Conditions

About These Terms

These Terms and Conditions (“Terms”) govern access to and use of products, services, websites, applications and technology platforms made available by Ditans Health Innovation Ltd (trading as Ditans Health Innovation) (“we”, “us” or “our”).

By accessing or using a service, you agree to be bound by these Terms and any additional terms expressly incorporated into the service. If you do not agree, do not use the relevant service.

Company Details

Legal name: Ditans Health Innovation Ltd. Trading name: Ditans Health Innovation.
Contact email: info@ditanshealth.com. Contact number: +971 (50) 247 6001.

Any regulated healthcare, clinical, professional or other specialist service will also be subject to the applicable service-specific terms, consent forms, notices, policies and legal or regulatory requirements.

Eligibility and Accounts

You must provide accurate information when creating or maintaining an account and must keep your login credentials confidential.

You are responsible for activity carried out through your account, except to the extent caused by our failure to apply reasonable security measures or where applicable law provides otherwise. We may suspend or restrict access where reasonably necessary to protect the service, users, security, legal compliance or our rights.

Use of the Services

You agree to use the services lawfully, responsibly and in accordance with these Terms.

You must not misuse, disrupt, reverse engineer, circumvent security controls, introduce malicious code, infringe intellectual property rights, impersonate another person, or use the services for unlawful or harmful purposes.

You must not rely on the service to make an emergency or time-critical healthcare decision unless the specific service expressly states that it is designed and authorised for that purpose.

Health and Medical Disclaimer

Unless expressly stated otherwise in the relevant service documentation, our technology and informational content are not a substitute for diagnosis, treatment or professional medical advice from a qualified healthcare professional.

Where our service supports healthcare or wellbeing decisions, users remain responsible for obtaining appropriate professional advice and following applicable clinical, safety and emergency procedures.

If you believe you are experiencing a medical emergency, contact the appropriate emergency service or qualified healthcare professional rather than relying on a website, application or digital service.

Orders, Fees and Payment

Where a service is paid, applicable prices, taxes, billing intervals, renewal arrangements and payment terms will be presented before purchase or otherwise agreed in writing.

Unless stated otherwise, fees are non-refundable except where a refund is required by law or expressly provided under the applicable service terms.
We may use third-party payment providers. Their processing may also be subject to their own terms and privacy policies.

Intellectual Property

Unless otherwise stated, the services, software, branding, designs, text, graphics, databases, content and other materials made available by Ditans Health Innovation Ltd are owned by us or licensed to us and are protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use the service for its intended purpose. No ownership rights are transferred to you.

You retain ownership of content and information you lawfully provide to the service, subject to the licences and permissions necessary for us to operate the service.

User Content and Feedback

You are responsible for ensuring that information or content you submit is accurate, lawful and does not infringe the rights of others. If you provide feedback, suggestions or ideas, you grant us permission to use them for improving our services without creating an obligation to compensate you, to the extent permitted by law.

Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy. By using the relevant services, you acknowledge that personal information may be processed as described there and as otherwise required or permitted by law.

Where we process personal information on behalf of an organisational customer, the customer may remain responsible for determining the purposes of processing and for providing appropriate instructions, notices and legal bases.

Third-Party Services

The services may integrate with or depend on third-party services. We are not responsible for third-party services outside our reasonable control, and your use of them may be subject to separate terms.

Availability and Changes

We aim to keep our services available and reliable but do not guarantee uninterrupted or error-free operation.

We may update, modify, suspend or discontinue features where reasonably necessary, including for maintenance, security, technical development, legal compliance or changes to our business.

Warranties and Disclaimers

To the maximum extent permitted by applicable law, the services are provided on an “as available” basis and we do not guarantee that they will always be uninterrupted, completely secure, or free from errors.

Nothing in these Terms excludes or limits any warranty, condition, right or remedy that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from use of the services.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any other liability that cannot legally be limited.

Any additional liability cap or allocation should be completed by legal counsel to reflect the applicable jurisdiction, service model and customer type.

Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims and reasonable costs arising from your unlawful use of the services, breach of these Terms, or infringement of third-party rights, except to the extent caused by our own breach or negligence.

Suspension and Termination

We may suspend or terminate access where reasonably necessary because of a material breach, security risk, unlawful activity, non-payment, or where continuation would create a legal or operational risk.

You may stop using the service at any time, subject to any contractual notice or payment obligations that apply to a paid service. Provisions that by their nature should survive termination, including intellectual property, liability, confidentiality and dispute provisions, will continue to apply.

Governing Law and Disputes

Governing law and jurisdiction. Before commencing formal proceedings, the parties should generally attempt in good faith to resolve a dispute through written notice and reasonable discussion, unless urgent relief or applicable law requires otherwise.

General

If any provision is held invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce a provision immediately does not waive our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise. We may transfer or assign our rights and obligations as part of a corporate reorganisation, merger, acquisition or transfer of business, subject to applicable law.
These Terms, together with any service-specific terms incorporated into them, constitute the agreement governing use of the relevant service, subject to mandatory legal rights.

Contact

For questions regarding these Terms, contact Ditans Health Innovation Ltd at info@ditanshealth.com or +971 (50) 247 6001.